Effective Date: 10 August 2025
This Privacy Policy explains how Soil Free Gardening (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website soilfreegardening.com.au We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We may collect the following types of personal information when you use our Site, create an account, place an order, or contact us:
Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by our payment provider — we do not store your full credit card number)
Order history and preferences
Any information you provide via forms, emails, or other correspondence
We also collect non-identifying information such as your IP address, browser type, and pages you visit, which helps us improve our Site.
We collect personal information when you:
Purchase products through our Site
Create an account with us
Subscribe to our newsletter or marketing communications
Contact us via email, phone, or web form
Browse our Site (via cookies and similar technologies)
We collect and use your information to:
Process and deliver your orders
Communicate with you about your order, account, or enquiries
Send you updates, offers, and marketing materials (if you’ve opted in)
Improve our products, services, and website experience
Comply with legal obligations
We may share your information with:
Service providers who help us operate our business (e.g., payment gateways, delivery companies, website hosting)
Third parties where required by law
Marketing and analytics providers (where you’ve given consent)
We do not sell your personal information to third parties.
Our Site uses cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content. You can disable cookies in your browser settings, but some parts of our Site may not function properly without them.
We store your personal information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Payment transactions are processed through secure, encrypted connections.
You may request access to the personal information we hold about you and ask for it to be corrected if it is inaccurate or outdated. To do so, please contact us using the details below.
If you have opted in to receive marketing emails, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
If you have any questions, concerns, or complaints about our privacy practices, please contact us at:
Soil Free Gardening
Email: info@soilfreegardening.com.au