Returns & Refunds
At Soil Free Gardening, we want you to shop with confidence. Our policy follows Australian Consumer Law (ACL) and is tailored to our products, which are primarily soil-free potting mixes.
1. Your Rights Under Australian Consumer Law
You are entitled to a refund, replacement, or store credit if your purchase:
Arrives faulty or damaged
Is unsafe to use
Is significantly different from what we described
Is not fit for the purpose we advertised
If the issue is minor, we may provide a replacement or store credit. For major problems, you can choose a refund or replacement.
2. Change-of-Mind Returns
Due to the perishable and hygienic nature of potting mixes, we cannot accept returns for opened bags.
However, if you change your mind about an unopened product, we’re happy to offer a return within 14 days of delivery, provided that:
The product is unopened, unused, and in original condition
You can provide proof of purchase
Return shipping is at your cost
Once we receive and inspect the returned product, we’ll issue a refund, exchange, or store credit, depending on your preference.
3. Faulty or Damaged Products
If your order arrives damaged, faulty, or incorrect, please let us know within 7 days of delivery.
Send us:
Your order number
A brief description of the issue
Photos of the product and packaging
We’ll organise a replacement, refund, or store credit and cover any return shipping if required.
4. How to Lodge a Return or Exchange
- Contact us at info@soilfreegardening.com.au with your order details.
- Include photos and a description if the product is faulty or damaged.
- We’ll confirm whether your return is eligible and provide return instructions.
Once your returned item has been received and inspected, we’ll process your refund, replacement, or store credit within 3 business days.
5. Need Help?
If you have any questions about our Refurns & Refunds Policy, we’re here to help: